Cancellation Policy
Our products are custom-made and printed on demand. Once an item enters production, it is created exclusively for you. Please review our cancellation and modification terms below.
Order Cancellation & Modification
If you need to cancel or modify your order, please email us at support@prideearthdesign.com and include:
- Order number
- Details of the changes (size, color, quantity, shipping address, etc.)
We apply the following timeline:
Within 12 hours after placing the order
- You may cancel or modify your order free of charge.
- A full refund will be issued if canceled in this window.
From 12 to 24 hours after placing the order
- Your order may still be canceled or modified.
- Please note that during this period, the shipping label is likely already purchased.
- If you request a cancellation in this window, the shipping fee is non-refundable.
- You will receive a refund for the product value only.
After 24 hours
- Your order has entered production and is being customized.
- It is now locked and cannot be canceled or modified.
NOTE: By completing your purchase, you agree to the terms mentioned above.
Wrong Shipping Address
If you entered the wrong shipping address, please email us at support@prideearthdesign.com within 24 hours of placing your order.
- After 24 hours, your order may already be in production or shipped.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
Thank you for supporting our small business. We truly appreciate your trust, and we’re committed to delivering a product made with care—just for you.